Revolut User Account Fraud In Jersey: Customers Lose £180,000 In Four Weeks

Revolut users in Jersey are being urged to remain alert after victims reportedly lost around £180,000 in just four weeks amid a sharp rise in scams involving accounts on the financial app.

States of Jersey Police said 75% of all scam crimes reported on the island during the four-week period involved Revolut accounts.

The cases have brought renewed attention to Revolut user account fraud in Jersey, particularly impersonation scams in which criminals contact customers while pretending to work for a bank’s fraud department, security team or Revolut support.

How Are Revolut Users Being Targeted?

Police said many of the reported cases followed a similar pattern.

A customer receives an unexpected telephone call and is told that a suspicious payment has appeared on their account or that their account is at risk.

The fraudster then attempts to persuade the victim to disclose security information, approve a transaction, transfer money or provide access to the account.

Police have also recorded incidents involving compromised accounts and unauthorised access that resulted in financial losses.

The warning comes as digital financial services continue to play an increasingly important role in Britain and the wider Crown Dependencies.

Questions affecting major financial institutions are also receiving greater scrutiny as the UK’s banking sector faces wider regulatory and policy pressures.

What Has Revolut Said About the Jersey Fraud Cases?

Revolut said it takes fraud and the risk of customers being targeted through impersonation scams extremely seriously.

The company has stressed that it will not ask customers to reveal passwords, passcodes or other security information, or tell them to transfer funds to a so-called “safe account”.

Customers who believe they have been targeted are advised to stop communicating with the suspected fraudster and contact Revolut through its secure app.

Revolut’s own fraud reporting guidance also advises users to freeze affected cards, change their passcode where necessary and report suspicious transfers as quickly as possible.

What Should Revolut Users Do After a Suspicious Call?

Jersey Police has advised customers not to share passwords, PINs, one-time passcodes or verification codes with unexpected callers.

Anyone contacted by somebody claiming there is an urgent problem with their account should end the call and independently contact the financial provider using its official app or verified contact details.

Customers should also avoid approving unexpected payments or account changes.

Anyone in Jersey who believes money has already been stolen should contact their financial provider immediately and report the incident to States of Jersey Police.

The latest cases underline how convincing impersonation fraud can be. A caller knowing a person’s name, bank or basic account information should not be treated as proof that the caller genuinely represents the financial institution.